Shipping and Returns

Shipping

We are strictly an online ecommerce business and do not offer local pick-up.

We ship out promptly and whenever possible attempt to despatch orders within 3-5 business days after payment confirmation.

Our Shipping Rates are based upon Australia Standard and Express Postal Weight / Volume charges with some adjustment where products are of lighter weight but greater volume in line with industry computation.


Returns

We accept product returns within 15 days of purchase and will provide an exchange or refund if the product is faulty, is not fit for its intended purpose or does not match our description.

The returned item must be in saleable condition including original packaging, including instruction manuals and all accessories.

Returned Item must be unopened, unused and in original condition.

We will assess the condition of any returned goods prior to offering an exchange or refund.

Refunds will be issued using original payment method.

Unless there has been an acknowledged packing error by Metal Clay Australasia Pty Ltd, all return shipping must be paid by the buyer and no shipping refund will be made.

Please refer to "Returns" under Customer Information or within your Account for relevant forms or click on this link




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